Frequently Asked Questions
Find answers to common questions about SchoolRails
Account & Login
How do I get access to SchoolRails?
Your school will create an account for you and provide your login credentials (phone number or email). You don't need to register yourself - your school handles the enrollment process.
I forgot my PIN. How can I reset it?
On the login screen, tap 'Forgot PIN?' and enter your registered phone number or email. You'll receive a reset code via SMS or email. Enter the code to set a new PIN.
Can I change my phone number or email?
Contact your school's administration office to update your contact information. They will update it in the system, and you can then use your new credentials to log in.
Can multiple parents access the same student's account?
Yes, schools can register multiple parents (e.g., mother and father) for the same student. Each parent will have their own login credentials.
Why can't I log in?
Check that you're using the correct phone number or email registered by your school. Make sure your PIN is correct (it's 4-6 digits). If you're still having trouble, contact your school or our support team.
Payments & Fees
How do I pay my child's school fees?
SchoolRails is not a payment gateway. You pay fees directly to your school's bank account via bank transfer, JazzCash, Easypaisa, or any method accepted by your school. After making the payment, submit proof through the app.
How do I submit payment proof?
1. Open the app and go to Fees
2. Select the fee you've paid
3. Tap 'Submit Payment Proof'
4. Take a photo or upload a screenshot of your payment receipt
5. Add any reference notes (optional)
6. Submit for school verification
What should my payment proof include?
Your payment proof should clearly show:
- Transaction date and time
- Amount transferred
- Bank/service name (e.g., HBL, JazzCash)
- Transaction reference number
- Recipient account details (if visible)
How long does payment verification take?
Verification time varies by school. Some schools verify within hours, while others may take a few business days. Check with your school for their typical verification timeline.
My payment was rejected. What should I do?
If your payment proof was rejected:
1. Check the rejection reason (shown in the app)
2. Ensure your proof clearly shows all required details
3. Verify the correct amount was transferred
4. Submit a clearer image if needed
5. Contact your school if you believe the rejection was an error
Can I pay multiple fees at once?
You can make one bank transfer for multiple fees if your school allows it. However, you'll need to submit payment proof for each fee separately in the app, mentioning the combined payment in the notes.
Where can I see my payment history?
Go to Settings > Fee History to view all your past payment submissions and their verification status.
Messages & Announcements
What's the difference between Announcements and For You messages?
Announcements are school-wide messages sent to all parents (e.g., holiday notices, events). 'For You' messages are personal communications sent specifically to you from your school.
Why am I not receiving notifications?
Make sure:
1. Notifications are enabled for SchoolRails in your phone settings
2. You haven't muted notifications in the app
3. Your phone isn't in Do Not Disturb mode
4. The app has the necessary permissions
Can I reply to messages from the school?
Currently, SchoolRails is for one-way communication from schools to parents. To respond to a message, contact your school directly using the phone number or email provided in your school profile.
Do messages expire?
Yes, some messages may have an expiry date set by the school. Expired messages are automatically removed from your inbox.
Technical & Troubleshooting
Which devices support SchoolRails?
SchoolRails is available for:
- Android phones (Android 6.0 and above)
- iPhones (iOS 12 and above)
Download from the Google Play Store or Apple App Store.
The app is running slowly. What can I do?
Try these steps:
1. Close and reopen the app
2. Check your internet connection
3. Clear the app cache (in phone settings)
4. Update to the latest version
5. Restart your phone
My payment proof photo is not uploading.
Ensure:
1. Your internet connection is stable
2. The image file is not too large (under 10MB)
3. The app has camera and storage permissions
4. Try taking a new photo instead of uploading from gallery
I see the wrong school or student information.
This usually means you logged in with credentials for a different account. Log out and check with your school to confirm your correct login credentials.
How do I update the app?
Visit the Google Play Store (Android) or Apple App Store (iOS), search for SchoolRails, and tap 'Update' if available. We recommend keeping the app updated for the best experience.
Contact & Support
How can I contact support?
You can reach us through:
- WhatsApp: +44 7868 731770 (24/7)
- Email: ahmedwaleed11599+schoolrails@gmail.com
- Phone: +92 304 011 3319
For school-specific questions (fees, student info), please contact your school directly.
I have a suggestion or feedback.
We'd love to hear from you! Send your feedback or feature suggestions to ahmedwaleed11599+schoolrails@gmail.com with the subject 'Feedback'.
Is my data safe?
Yes, we take your privacy seriously. Your PIN is encrypted, and your data is stored securely. We never share your personal information with third parties for marketing. Read our full Privacy Policy for details.